Return Policy and Conditions
- Customer must request RMA (Return Material Authorization) number prior to returning merchandise. No credit will be issued for product returned without RMA number
- Returned items that have suffered physical damage by the customer will not be accepted for any reason.
- All products purchased from Red Hill Supply may be returned within a period of 30 days from the date of purchase.
- Only those items specifically designated as being on Back-Order may be returned within a period of 30 days from the date of delivery.
- All returns are subject to a 25% restocking fee.
- Defective parts or systems will be exchanged with the same parts or systems.
- Shipping is non-refundable.
- Refunds for credit card purchases will be credited back to the original credit card, only. Refunds for cash or check will be mailed to the original customer.
- All returned items must be received in the original packaging, undamaged, with no missing parts, instructions or accessories, and must be in resalable condition.Used merchandise will not be accepted for any reason.
- An order cancellation fee of 10% will be charged on all orders that have already been processed, but not shipped. Orders placed prior to 4 pm Central time during the regular work week are typically processed within 2 hours. Orders placed after 4 pm Central time, on weekends or holidays are processed
Return Policy Guarantee and Disclaimer
All products offered through Red Hill Supply are guaranteed against defects for 30 days from the date of the invoice unless stated otherwise. EXCEPT AS EXPRESSLY STATED HEREIN, Red Hill Supply MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THE Red Hill Supply SITE. EXCEPT AS EXPRESSLY STATED HEREIN, Red Hill Supply EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THIS SITE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO Red Hill Supply ARISING FROM ANY PRODUCT SOLD ON THE Red Hill Supply SITE SHALL BE THE PRICE OF THE PRODUCT ORDERED. IN NO EVENT Red Hill Supply, ITS DIRECTORS, OFFICERS, EMPLOYEES AND REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCT SOLD.
Red Hill Supply AND THE MATERIALS THEREIN ARE PROVIDED "AS IS". Red Hill Supply MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE Red Hill Supply SITE, ITS OPERATION, CONTENTS, INFORMATION, MATERIALS OR YEAR 2000 COMPLIANCE. Red Hill Supply EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE SITE OR ITS USE, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT Red Hill Supply, ITS DIRECTORS, OFFICERS, EMPLOYEES OR OTHER REPRESENTATIVES SHALL NOT BE LIABLE FOR DAMAGES ARISING FROM THE OPERATION, CONTENT OR USE OF THE Red Hill Supply SITE. YOU AGREE THAT THIS LIMITATION OF LIABILITY IS COMPREHENSIVE AND APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, COMPENSATORY, SPECIAL, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
Red Hill Supply is fully certified to sell to federal government. If you are with the armed forces or any branch of the federal government, you can make purchases from our huge selection easily and securely. Our products can be found in the GSA "Hardware Superstore", Federal Supply Schedule 51V, and on the GSA advantage website.
Red Hill Supply has received "EXCEPTIONAL" ratings on contractor assessment visits by GSA.
Most items are in stock and ship within 24 hours of receipt of order.
We gladly accept purchase orders for merchandise from governmental agencies. (Minimum order $150.00)
You can fax orders to 713 984-8991, email us or mail your GSA purchase orders to:
Remit payments to:
Red Hill Ventures LLC
1710 W Sam Houston Pkwy N
We also accept Visa, MasterCard, Discover, American Express and GSA Smart Pay Cards.
Our customer service hours are Mon-Fri 8:30 a.m. - 3:30 p.m. CST
Red Hill Supply is registered for federal contracts at CCR (Central Contractor Registration) under
GSA Purchasing Information